What do I do if a defective product arrives?

We guarantee our products in the legally established terms.

The warranty excludes deficiencies caused by misuse, negligence, improper treatment or manipulation, as well as materials subject to wear due to normal use.

When the use of the guarantee is justified, we will opt for the substitution of the article, discount or refund, in the legally established terms.

The warranty will be void in cases where:

  • Modify, alter, replace or miss the purchase invoice.
  • The purchase invoice must be presented for the application of the guarantee.
  • Manipulate and/or perceive that the guaranteed product has tried to be repaired by third parties.
  • If you lack the purchase invoice.

It is essential to present the purchase invoice. All Maya products are guaranteed for 2 years.

Within the first 14 working days after receipt of the order, if any of the products received in your order has arrived defective, we will take care of the collection and shipment of the new product without added charges. If you do not wish the product to be restored, in this case we will proceed to the immediate reimbursement through the same payment method you used at the time of purchase.

Send an e-mail to mayahomelife@grupomaya.com.es indicating the order number and a brief description of the defect (if it is possible, a photography will facilitate all the management). If we do not contact you in less than 24 hours, please forward the mail or call 962389059 and ask to be passed with the customer service department.

After 15 business days after receipt of the order, you can proceed in the same way: sending and e-mail to mayahomelife@grupomaya.com.es. In this case, MAYA will not restore the product until they have verified its condition and the conditions of guarantee. You can also choose to repair it.

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